Public account deletion information
Account Deletion
This page explains how GullyBharat users can request account deletion and data deletion without signing in to this website. The page applies to customers, vendors, delivery partners, riders, service partners and administrators using GullyBharat.
1. How To Request Account Deletion
- Open the GullyBharat app.
- Go to Profile or Account.
- Tap Account Deletion.
- Follow the instructions on this page and contact support with your registered details.
- Email support@gullybharat.com.
- Use the subject line: Account deletion request.
- Include your registered mobile number or email address, name, role and any relevant order, booking, print job or KYC reference.
- You may also call or WhatsApp +91 9876543210.
At present, account deletion requests are handled through verified support/admin processing. This page does not create an unauthenticated endpoint that could let someone delete another person's account.
2. Identity Verification
GullyBharat must verify that the request comes from the account owner or an authorised representative before processing deletion. Verification may include matching the registered phone number or email address, checking recent order or booking details, asking for OTP confirmation, or requesting additional information for vendor, delivery partner, rider, service partner, admin or KYC-linked accounts.
3. What May Be Deleted, Disabled Or Anonymised
After verification, GullyBharat will review the account and delete, disable or anonymise information that is no longer needed to provide services or meet legal, operational, tax, payment, fraud-prevention, security or dispute requirements.
| Data area | Deletion behaviour |
|---|---|
| Firebase Authentication account | May be disabled or deleted after verification, depending on account role, linked orders, KYC status and operational requirements. |
| Profile and contact data | May be deleted, marked inactive/deleted or anonymised where it is no longer required. |
| Saved addresses and optional profile images | May be removed where not linked to required order, booking, payment, dispute or audit history. |
| Notification tokens | May be removed or invalidated where available so future account notifications stop. |
| Smart Print uploaded files | Temporary files may be deleted according to print-job status and cleanup processing. Print metadata and payment records may be retained where required. |
| Vendor/delivery/rider/service partner data | Partner profile access may be disabled and eligible personal fields may be removed or anonymised after payout, KYC, tax, fraud and dispute checks. |
4. Information That May Be Retained
Some information may be retained even after account deletion because GullyBharat needs it for legal, business or safety reasons. This may include:
- orders, bookings, invoices, delivery records and service history;
- Razorpay order IDs, payment IDs, signatures, COD records, refunds, wallet, ledger, payout and settlement records;
- KYC, approval, rejection, audit and partner verification records;
- support tickets, complaint records, fraud-prevention records and dispute history;
- records required for tax, accounting, chargeback, regulatory, law enforcement or court purposes.
The reviewed source code does not define one fixed automatic retention period for all account data. Records are retained only for as long as reasonably needed for the purposes above or as required by applicable obligations.
5. Suggested Email Format
You can use this format when emailing support:
Subject: Account deletion request
Registered mobile number or email: your registered phone or email
Name: your full name
Role: Customer, Vendor, Delivery Partner, Rider, Service Partner or Admin
Relevant order, booking, print job or KYC reference: include this if available
Request: Please delete my GullyBharat account and eligible personal data.
6. Current Implementation Note
The code audit found an admin-managed deletion function that disables sign-in and marks managed user records as deleted. The audit did not find a fully automated, signed-in, self-service account deletion flow that performs recent re-authentication, deletes Firebase Auth data, removes all eligible Firestore records, handles Storage files and revokes FCM tokens end to end. Therefore, GullyBharat should process deletion requests through verified support/admin review until a secure self-service flow is implemented.
7. Contact And Grievance Information
Operator: GullyBharat
Support and grievance contact: GullyBharat Support Team, India
Email: support@gullybharat.com
Phone/WhatsApp: +91 9876543210
Privacy Policy: https://gullybharat.com/privacy-policy